The scammers want remote access. I never take it — I come to you.
Emergency virus, malware and scam removal for Ascot residents is a fixed price, not an hourly rate: I collect the device(s) and try to return them the same day, with no remote session.
Emergency virus and scam removal in Ascot is £550 for a same-day attempt, or £350 for a 48-hour priority recovery. Both need a £200 booking deposit, with the balance payable only when the machine is back with you. Same-day work can never be guaranteed.
Can't be fixed? You never pay the completion balance — worst case is the £200 deposit.
No travel surcharge in Ascot. Nothing is charged until you have agreed which tier you are booking.
Tap the one you can see, then do the three things at the bottom of it — and never ring the number it shows.
It is fake. Microsoft never puts a phone number in a virus warning, and never asks you to ring one. Do not ring it. Hold the power button until the device switches off. Then send an emergency call back.
That is a web page dressed up to look like Windows, not Windows itself. The countdown is there to rush you into ringing the number. Do not ring it, and do not let it hurry you. Turn the device off and send an emergency call back.
Nothing is actually locked — the browser is holding the screen hostage. Turning the machine off ends it. Do not ring the number, and never let anyone who rang you connect to the device to "unlock" it. Then send an emergency call back.
A fake renewal page, and a favourite of the people who then take remote access. If you genuinely pay for Norton or McAfee, log in at their real website — never through a pop-up. Do not ring the number. Turn the device off and send an emergency call back.
That instruction exists for one reason: to keep you on the line while they talk you into handing over remote access. Shutting down is safe and it stops the noise. Do not ring the number. Turn it off, then send an emergency call back.
No legitimate company cold-calls you and asks to connect to your device — that request is the scam. Hang up without explaining, and do not let them back in. If you already installed AnyDesk, TeamViewer or UltraViewer, that is the first thing I remove. If money moved, ring your bank's fraud line before you ring me. send an emergency call back and leave the device off until I arrive.
The link is the whole point of the message. Do not tap it. If you already did, do not panic and do not enter any details — turn the device off and send an emergency call back. If you typed a card or bank password, ring your bank first.
Windows does nag about activation, but it never demands payment through a pop-up with a phone number attached. Do not ring it and do not buy anything it offers. Turn the device off and send an emergency call back.
Quieter malware: adware, a browser hijacker, or something running in the background. This one can wait a day, but it does not fix itself, and it is how the louder scams get a foothold. Don't ring any number you find online offering to fix it. send an emergency call back for a same-day Ascot visit.
Not sure which one it is?
Photograph the screen and send it to me, or simply ring. Describing what you can see takes a minute, and checking costs nothing.
Emergency work in Ascot is a fixed price: £550 for a same-day attempt, £350 for a 48-hour recovery, with £200 to book and the rest on return. If I cannot remove the infection, the completion balance is never charged.
There is no remote session for this service. That is the point: the scammers want remote access, so I never take it — I come to you.
Send an emergency call back — if I answer, you are already speaking to the person who will do the work.
No clock running, no surprise invoice. Both tiers do exactly the same cleanup work — the only difference is how quickly I get the machine back to you.
Tier 1
£550
Choose this if today genuinely cannot be another day offline.
Tier 2
£350
Choose this if tomorrow or the day after is soon enough.
The price can only ever move down
If I take a Tier 1 job and cannot finish it safely the same day, it drops to Tier 2 on its own. Your balance goes from £350 to £150 and the total becomes £350. A slow day costs me money, not you.
Not sure which tier you need? Send an emergency call back and I will tell you honestly which one applies before anything is paid.
Same-day work needs enough of the day left to clean the machine and verify it is clean. That is why the same-day queue closes at noon and everything after it runs as a 48-hour priority recovery.
Same-day work is booked before 12:00 noon UK local time on a weekday. Anything later, or at the weekend, runs as a 48-hour priority recovery.
Because it is a different job, not a more expensive version of the same one. Ordinary repairs are booked in advance and worked around my day. Emergency work means dropping everything, driving to you the same day, taking the machine away, and holding a slot open that I cannot sell to anyone else. You are buying the slot and the speed, not more hours.
Because the trip to you, the collection and the first diagnosis all happen before anyone knows what this machine has on it. The deposit covers that work and is the only amount you can lose. Everything else is charged when the machine is back in your hands and working.
Then the completion balance is never charged — you do not pay the £350 or the £150. The worst case is the £200 booking deposit, which covers the visit, collection and initial diagnosis. I will tell you honestly what I found and what I think it needs, including when the honest answer is that it is not economic to repair.
£200 to book. The rest when it is back with you.
£350 on return for Tier 1, £150 on return for Tier 2. Nothing else is charged in between, and the completion balance is never charged if I cannot remove the infection.
Collection, diagnosis and hand-back run 09:00 to 19:00, Monday to Friday, UK local time. Weekend visits are still available by appointment, but a same-day attempt is a weekday service — it needs a full working day behind it.
Same-day work needs enough of the day left to remove the infection and verify the machine is genuinely clean. A collection after 12:00 noon UK local time therefore runs as a 48-hour priority recovery, not as a rushed same-day job.
Account passwords and your approval on any two-factor prompts, when I ask. If I am waiting on either, the clock pauses and a same-day attempt ends. It is the most common reason a same-day job slips.
Failing drive sectors, overheating or unstable memory found during the scan end the same-day attempt. That work moves into the 48-hour window, and any replacement parts are quoted and billed separately before anything is fitted.
Sometimes a job runs long and I will keep going. That is my call on the day, based on travel and what else is booked — it is not something you can buy or book, and I will never take payment for a promise I might not be able to keep.
An intake record listing the machine, its serial number and its condition when I collected it; a hand-back checklist signed together; and a written report of what was found and what to do next.
A pop-up locks the screen and demands a phone call. A calm voice claiming to be "Microsoft" wants remote access. It works on people who are anything but foolish — it works on anyone caught at the wrong moment. Do not pay the pop-up, and do not let them back in. Turn the machine off and alert me in Ascot. I visit, pick the device(s) up, remove the infection, and return them the same day if possible.
Send an emergency call back before you click anything else — describing what you see takes one minute and costs nothing to check.
I don't just run a quick scan. I perform deep system analysis to make sure your machine is clean and safe to use again.
Fake "Microsoft Defender" alerts that lock your browser and blare audio alarms. I purge browser hijackers and adware that generate these deceitful pop-ups.
If a cold caller persuaded you to install AnyDesk, TeamViewer, or UltraViewer, I remove their access tools and audit your machine for backdoor spyware.
I check for the common signs of keyloggers and password-stealing malware, secure the accounts it could have reached — password resets and two-factor authentication where appropriate — so what happens on your screen stays yours alone.
My malware-removal and protection recommendations are grounded in the UK Government's National Cyber Security Centre (NCSC) guidance for small organisations — covering backups, protecting your devices and accounts, and spotting scams (NCSC Small Organisations Guide to Cyber Security). For ongoing protection, I set up the five technical controls behind Cyber Essentials — the Government's minimum recommended standard of cyber security — on your own Windows PC or small-office network.
If you would rather read the source yourself, both links above are the official NCSC pages — no sales pitch, just the same standards I work to.
Same-day malware cleanup and security setups across Berkshire — find the dedicated hub for your town below.
I cover virus and scam cleanups in Ascot, Sunningdale, Bracknell and Wraysbury, alongside the other towns listed below. Nothing in that list carries a travel surcharge.
Speak directly with me in Ascot. Emergency virus and scam work is a fixed price: £550 for a same-day attempt, £350 for a 48-hour priority recovery. £200 to book, the rest only when it is back with you.
All twelve of these are on the intake form you sign at the door. None of them are a surprise you find out about later.
These sit alongside the site's general terms of service, which continue to apply.
Emergency virus, malware and scam removal for Ascot residents is a fixed price, not an hourly rate. Tier 1 is £550 for a same-day attempt: I collect the device(s) and try to return them the same day. Tier 2 is £350 for a 48-hour priority recovery. Both need a £200 booking deposit up front, with the balance — £350 on Tier 1, £150 on Tier 2 — payable only when the machine is back with you.
No, and I will not pretend otherwise. Same-day completion is an attempt, never a promise. Full-screen scams are usually gone in an hour or two, but deep rootkits, obfuscated persistence and corrupted system files can make a same-day hand-back unsafe. If it cannot be done properly in the day, the job drops to Tier 2 automatically and the balance falls from £350 to £150, so the total becomes £350. The price can only ever move down.
The deposit covers the trip to you, collecting the device and the initial diagnosis. It is not refundable once I have set off, whether or not the repair goes ahead and whether or not you decide to stop. It is the only amount you can lose: if the infection cannot be removed, the completion balance is never charged.
Tell me on the phone. The urgent cases are the ones I try hardest to turn around the same day, and if a same-day attempt is not realistically going to happen I will say so before you pay anything. Your files stay with the machine and come back with it.
It can, and you should know that before I start. Removing malware means working on damaged system files and registries, so corruption caused by the infection itself is possible. I work on a best-efforts basis and keeping backups is your responsibility. Where a repair is not safe, I will ask you to authorise a full clean Windows reinstallation so the machine is genuinely secure.
Last updated: 23 September 2026