Slow Computer
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☕ Local, Patient Computer Help Across Berkshire
Computer Problems? Get a Straight Answer from a Local Ascot & Berkshire Technician.
Tell me the problem in your own words. I'll explain the likely options and the cost before any work starts.
I'm Paul Kirby, owner and lead technician of Berkshire IT Services, an independent sole-trader computer repair business based in Ascot, Berkshire. The business has operated since January 2010 and was formerly known as Berkshire Computer Repair.
I provide computer repair, remote support and home visits in Ascot (SL5) and across Berkshire. Slow PC, printer playing up, lost files, a suspicious pop-up — or something that just isn't working? I give patient, plain-English help remotely or at your home or office.
- Free phone & remote diagnosis until I tell you the cost
- 100% No-Fix, No-Fee
- Home visits & remote support
- In business since 2010
Tell me the problem in your own words. I'll explain the likely options and the cost before any work starts.
Do I Cover Your Area?
Enter your postcode to check home-visit eligibility.
🕘 Mon–Fri 9am–7pm · Sat–Sun 12pm–5pm
Start With the Problem
What's Going Wrong?
Pick the one that sounds closest. If none fit, just call and describe it.
Windows or Software Problem
Error messages, updates that won't finish, programs that crash, or a computer that won't start at all.
Virus, Malware or Scam
A frightening pop-up, a suspicious phone call, or a computer that's behaving strangely.
Printer or Wi-Fi Problem
Printer says "offline", the scanner won't connect, or the Wi-Fi drops in half the house.
Lost Files or Photos
Deleted photos, a clicking hard drive, or a laptop that died with your documents on it.
General Computer Help
Setting up a new laptop, moving your files across, email trouble, or someone patient to explain it.
Why Me
Why People Use Berkshire IT Services
Home visits across the local area, or secure remote support when that's quicker and suitable.
Free Diagnosis
By phone or remote, until I tell you what is wrong and what it will cost
100% No-Fix, No-Fee
If I can't fix it, you don't pay for the repair
One Local Technician
You deal with me personally, every time
Plain English
No jargon, no rushing, no eye-rolling
Getting Help Is Simple
- Call and describe the problem in your own words. No technical terms needed.
- Get a clear diagnosis, the likely options and the expected cost before any work starts.
- Choose remote support or a home visit, whichever suits the problem.
Because I do the work myself, two home visits a day is the honest limit. When today's two are taken, you get first call on tomorrow's.
Pricing
Straightforward Pricing
£25 per 15 minutes, first hour capped at £75
Phone and remote diagnosis is free until I tell you what is wrong and what it will cost, with no obligation. You'll know the expected cost before any work starts.
See Full Pricing & Terms →Virus, Malware & Scam Cleanup
Worried about a scam pop-up, a suspicious call or an infected computer? I clean the system, remove unwanted software and help secure the accounts it may have reached.
If a warning fills your screen: don't call the number on it, and don't let anyone connect to your computer. Switch it off, then call me.
Learn About Virus & Scam Removal →
Local Coverage
Local Computer Help Across Berkshire
Based in Ascot (SL5), with home visits and remote support across nearby Berkshire and Surrey-border communities.
Honest Local Service
What Customers Say
5.0 from 7 Google reviews (checked 20 Oct 2026)
“Paul was extremely helpful and sorted out my IT problems within 24 hrs. He was polite and informative…”
“…very clear in his timings and potential costs (which were reasonable), and had the computer back to me that evening.”
“He arrived on time and spent a couple of hours installing my new computer. I am thrilled at how fast it is going now.”
Straight Answers
Common Questions
How much does computer repair cost?
Work is £25 per 15 minutes, and on weekdays the first hour is capped at £75. After the first hour, it is £25 per 15 minutes with no cap. A weekday home visit has a minimum charge of £50 in SL5 (covering the first 30 minutes) or £75 elsewhere (covering the first hour). Weekend visits are £75 for the first hour in SL5 and £100 outside SL5, then £25 per 15 minutes. Phone and remote diagnosis is free until I tell you what is wrong and what it will cost, with no obligation, and the 100% No-Fix, No-Fee guarantee applies. Full pricing details are on the Berkshire IT Services pricing page: berkshireitservices.co.uk/pricing/.
Do you provide home visits?
Yes. I visit homes and offices across Ascot (SL5), Sunningdale, Sunninghill, Bracknell, Bray, Datchet, Eton, Holyport, Old Windsor, Sandhurst, Virginia Water, Windlesham, Windsor, Wraysbury and Crowthorne, with no travel surcharge. You can check whether your postcode is covered with the postcode checker on the berkshireitservices.co.uk homepage.
What does No-Fix, No-Fee mean?
If I cannot fix the fault you booked me for, you do not pay for that work. Full guarantee terms are on the Berkshire IT Services pricing page: berkshireitservices.co.uk/pricing/#no-fix-no-fee.
Can you help remotely?
Yes, where it suits the problem. I use a secure screen-share that you watch and control, so many software, email and printer problems are fixed without a visit.
Do you repair Apple Macs?
No. I focus on Windows PCs and laptops: software faults, viruses, slow performance, SSD upgrades, data recovery and setup. I do not perform Apple Mac hardware repairs, broken laptop screen replacements, or board-level laptop surgery. When a job sits outside what I do well, I say so plainly and point you to a trusted local specialist rather than take your money for guesswork.
What should I do if a scam pop-up locks my screen?
1. Do not call the phone number displayed on the screen.
2. Never grant remote access (e.g. AnyDesk, TeamViewer) to unsolicited callers.
3. Power off or restart your PC immediately.
4. Call me (Paul Kirby, Berkshire IT Services) on (01344) 935008 for safe malware eradication and banking security checks.
Direct Telephone Support
Need Computer Help in Ascot or Nearby?
No automated menus. Speak directly to your local technician, explain the fault in plain English, and get guidance on the next step.