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☕ Local, Patient Computer Help Across Berkshire
Computer Problems? Get a Straight Answer from a Local Ascot & Berkshire Technician.
Tell me the problem in your own words. I'll explain the likely options and the cost before any work starts.
Paul Kirby, sole trader · In business since January 2010 · No-Fix, No-Fee · Basic DBS certificate available on request · Microsoft Certified Professional (ID: 3725415)
Berkshire IT Services is an independent sole-trader computer repair and IT support business based in Ascot, Berkshire, run by Paul Kirby since January 2010. I repair Windows PCs and laptops at your home or office across Ascot (SL5) and nearby towns, or by secure remote support: £25 per 15 minutes, first hour capped at £75 on weekdays, and No-Fix, No-Fee.
- Free phone & remote diagnosis until I tell you the cost
- 100% No-Fix, No-Fee
- Home visits & remote support
- In business since 2010
Tell me the problem in your own words. I'll explain the likely options and the cost before any work starts.
Paul Kirby, sole trader · In business since January 2010 · No-Fix, No-Fee · Basic DBS certificate available on request · Microsoft Certified Professional (ID: 3725415)
Do I Cover Your Area?
Enter your postcode to check home-visit eligibility.
🕘 Mon–Fri 9am–7pm · Sat–Sun 12pm–5pm
Remote support: Mon-Fri 9am-10pm, Sat-Sun 12pm-10pm
How It Works
Getting Help in Four Steps
- Call, or ask for a callback. Describe the problem in your own words. Phone or remote diagnosis is free until I tell you what is wrong and what it will cost.
- Hear the cost first. You say yes before I start. If I cannot fix the fault you booked me for, you do not pay for that work.
- I come to you, or we use a secure screen-share you watch and control.
- You get a plain-English explanation and an itemised invoice.
Start With the Problem
What Computer Problems Do I Fix?
Pick the one that sounds closest. If none fit, just call and describe it.
Windows or Software Problem
Error messages, updates that won't finish, programs that crash, or a computer that won't start at all.
Virus, Malware or Scam
A frightening pop-up, a suspicious phone call, or a computer that's behaving strangely.
Printer or Wi-Fi Problem
Printer says "offline", the scanner won't connect, or the Wi-Fi drops in half the house.
Lost Files or Photos
Deleted photos, a clicking hard drive, or a laptop that died with your documents on it.
General Computer Help
Setting up a new laptop, moving your files across, email trouble, or someone patient to explain it.
Why Me
Why People Use Berkshire IT Services
Home visits across the local area, or secure remote support when that's quicker and suitable.
Free Diagnosis
By phone or remote, until I tell you what is wrong and what it will cost
100% No-Fix, No-Fee
If I can't fix it, you don't pay for the repair
One Local Technician
You deal with me personally, every time
Plain English
No jargon, no rushing, no eye-rolling
Because I do the work myself, two home visits a day is the honest limit. When today's two are taken, you get first call on tomorrow's. Same-day visits are possible when booked by 3pm on weekdays or 2pm at weekends, subject to availability; same-day completion is attempted, not guaranteed.
Pricing
See Full Pricing & Terms →
Computer and Laptop Repair Prices in Ascot (SL5)
£25 per 15 minutes, first hour capped at £75 on weekdays
A weekday home visit starts at £50 (30 minutes) in SL5 or £75 (1 hour) elsewhere. Weekend visits are £75 for the first hour in SL5 and £100 outside SL5. There is no travel surcharge.
Phone and remote diagnosis is free until I tell you what is wrong and what it will cost, with no obligation. You'll know the expected cost before any work starts.
What Decides the Price
- Time: £25 per 15 minutes. On weekdays, and for remote support at any time, the first hour is capped at £75.
- Remote or home visit: weekday home visits in SL5 have a 30-minute minimum (£50); elsewhere, a 1-hour minimum (£75). Remote support has no visit minimum.
- Weekends: home visits have a 1-hour minimum, £75 in SL5 and £100 elsewhere.
- Same day: one extra hour at the rate that applies, waived if I cannot fix it. Booked by 3pm on weekdays or 2pm at weekends, subject to availability.
- SSD upgrades: £89 fitting plus the drive at cost. No VAT is added, because I am not VAT registered.
Virus, Malware & Scam Cleanup
Worried about a scam pop-up, a suspicious call or an infected computer? I clean the system, remove unwanted software and help secure the accounts it may have reached.
If a warning fills your screen: don't call the number on it, and don't let anyone connect to your computer. Switch it off, then call me.
Learn About Virus & Scam Removal →
Local Coverage
Which Towns Near Ascot Do I Cover?
Every SL5 postcode is charged at SL5 rates: Ascot (including South Ascot), Sunninghill and Sunningdale. Nearby towns outside SL5, including Windlesham (GU20), Virginia Water (GU25), Bracknell (RG12/RG42), Windsor (SL4), Crowthorne (RG45) and Sandhurst (GU47), have a £75 weekday minimum (1 hour). I also cover North Ascot, Ascot Heath and Chobham Common; if you are unsure whether your postcode is in SL5, ask when you call.
- SL5 (Ascot, Sunninghill, Sunningdale): weekday visit from £50 (30 minutes); weekend first hour £75.
- Outside SL5: weekday visit from £75 (1 hour); weekend first hour £100.
- No travel surcharge anywhere I cover.
| Town | Postcode district | Rate band | Page |
|---|---|---|---|
| Ascot | SL5 | SL5 | home PC repair visits in Ascot |
| Sunningdale | SL5 | SL5 | computer repair in Sunningdale |
| Sunninghill | SL5 | SL5 | computer repair in Sunninghill |
| Bracknell | RG12/RG42 | Outside SL5 | computer repair in Bracknell |
| Bray | SL6 | Outside SL5 | computer repair in Bray |
| Datchet | SL3 | Outside SL5 | computer repair in Datchet |
| Eton | SL4 | Outside SL5 | computer repair in Eton |
| Holyport | SL6 | Outside SL5 | computer repair in Holyport |
| Old Windsor | SL4 | Outside SL5 | computer repair in Old Windsor |
| Sandhurst | GU47 | Outside SL5 | computer repair in Sandhurst |
| Virginia Water | GU25 | Outside SL5 | computer repair in Virginia Water |
| Windlesham | GU20 | Outside SL5 | computer repair in Windlesham |
| Wraysbury | TW19 | Outside SL5 | computer repair in Wraysbury |
| Crowthorne | RG45 | Outside SL5 | computer repair in Crowthorne |
| Windsor | SL4 | Outside SL5 | computer repair in Windsor |
Honest Local Service
What Customers Say on Google
5.0 from 8 Google reviews (checked 21 Oct 2026)
“Paul was extremely helpful and sorted out my IT problems within 24 hrs. He was polite and informative…”
“…very clear in his timings and potential costs (which were reasonable), and had the computer back to me that evening.”
“He arrived on time and spent a couple of hours installing my new computer. I am thrilled at how fast it is going now.”
“Paul soon sorted out what the problem was and recommended Booster hardware to be ordered and installed. All this was done in 2 days…”
“Paul has looked after our IT needs for nearly 2 years…”
Straight Answers
Computer Repair Questions: Costs, Home Visits and Macs
How much does computer repair cost?
Work is £25 per 15 minutes, and on weekdays the first hour is capped at £75. After the first hour, it is £25 per 15 minutes with no cap. A weekday home visit has a minimum charge of £50 in SL5 (covering the first 30 minutes) or £75 elsewhere (covering the first hour). Weekend visits are £75 for the first hour in SL5 and £100 outside SL5, then £25 per 15 minutes. Phone and remote diagnosis is free until I tell you what is wrong and what it will cost, with no obligation, and the 100% No-Fix, No-Fee guarantee applies. Full pricing details are on the Berkshire IT Services pricing page: berkshireitservices.co.uk/pricing/.
Do you provide home visits?
Yes. I visit homes and offices across Ascot (SL5), Sunningdale, Sunninghill, Bracknell, Bray, Datchet, Eton, Holyport, Old Windsor, Sandhurst, Virginia Water, Windlesham, Windsor, Wraysbury and Crowthorne, with no travel surcharge. Local pages cover computer repair in Sunninghill and computer repair in Sunningdale. You can check whether your postcode is covered with the postcode checker on the berkshireitservices.co.uk homepage.
What does No-Fix, No-Fee mean?
If I cannot fix the fault you booked me for, you do not pay for that work. Full guarantee terms are on the Berkshire IT Services pricing page: berkshireitservices.co.uk/pricing/#no-fix-no-fee.
Can you help remotely?
Yes, where it suits the problem. I use a secure screen-share that you watch and control, so many software, email and printer problems are fixed without a visit.
Do you repair Apple Macs?
No. I focus on Windows PCs and laptops: software faults, viruses, slow performance, SSD upgrades, data recovery and setup. I do not perform Apple Mac hardware repairs, broken laptop screen replacements, or board-level laptop surgery. When a job sits outside what I do well, I say so plainly and point you to a trusted local specialist rather than take your money for guesswork.
What should I do if a scam pop-up locks my screen?
1. Do not call the phone number displayed on the screen.
2. Never grant remote access (e.g. AnyDesk, TeamViewer) to unsolicited callers.
3. Power off or restart your PC immediately.
4. Call me (Paul Kirby, Berkshire IT Services) on (01344) 935008 for safe malware eradication and banking security checks.
Direct Telephone Support
Need Computer Help in Ascot or Nearby?
No automated menus. Speak directly to your local technician, explain the fault in plain English, and get guidance on the next step.
Call (01344) 935008
🕘 Mon–Fri 9am–7pm · Sat–Sun 12pm–5pm
Remote support: Mon-Fri 9am-10pm, Sat-Sun 12pm-10pm
Prefer a callback? Request one online