About Berkshire IT Services

I am a locally owned, fully mobile computer support service based in Ascot, Berkshire. Most issues are solved remotely over a secure screen-share session; for anything hands-on I come to your home or office. There are no call centres, no premises overheads, and no anonymous subcontractors — just one consistent local technician answering the phone and turning up on the doorstep.

Meet Paul Kirby

I'm Paul Kirby. I've been fixing Windows PCs and the problems that come with them for Berkshire homes and small businesses since January 2010 — the same person, the same phone number, the same town.

Berkshire IT Services is my own independent mobile service, based in Ascot. It continues the long-standing local service that traded as Berkshire Computer Repair, renamed and expanded at the turn of 2026.

I stay deliberately narrow so I can be genuinely good at what I do: Windows PCs and laptops, software faults, viruses and scam cleanups, slow machines, SSD and RAM upgrades, data recovery, backups, printers, Wi-Fi and new-computer setup. If a job needs workshop surgery — a Mac, a broken laptop screen, board-level work — I'll say so straight away and point you to someone who does that well.

Who You're Letting Into Your Home

I'm Paul Kirby — owner of Berkshire IT Services, and the technician who attends your home. My background is on LinkedIn.

Letting a stranger near your computer is a big deal, so I keep it simple: the same technician who answers your call is the one who books, diagnoses and completes your job. You will never be passed to a different engineer part-way through.

Process guarantees you can rely on today:

Basic DBS checked, so you know exactly who is coming into your home.
Microsoft Certified Professional (MCP) accredited (ID: 3725415).
One consistent technician books, diagnoses and completes your job.
Photo ID is offered on arrival for every home visit.
You are shown every action taken on your machine before it happens.
Plain-English explanations only — no jargon, no upselling.

What you'll know before I arrive

My name — and that it's me you'll have spoken to on the phone.
The day and time I'm coming.
What I'm coming to do, described in plain English.
The expected cost, before any chargeable work starts.
That photo ID is offered on arrival for every home visit.
Whether your computer stays in the room with you, or comes back with me and is returned.

How I Handle Your Data

Before anything that could affect your files, I confirm you have a backup — and wherever the drive's condition allows, I take a restorable image first.
Keeping a copy of anything irreplaceable is a shared responsibility, and if you have not got one I will say what is at risk before I start. Full wording: data loss and backups.
Your passwords are never requested unless strictly necessary, and never stored.
Remote screen-share sessions run through a named remote-desktop tool — I normally use RustDesk or Chrome Remote Desktop, and may also use AnyDesk, Microsoft Quick Assist or Zoho Assist. A session starts only with your explicit consent and stays visible on your screen the whole time.
The named providers that handle any of your information, and what each one is for, are listed under “Who else handles your information” in my Privacy Policy.
Personal data stays on your device unless recovery work genuinely requires otherwise.
For full details, see my Privacy Policy.

What Happens to Your Computer

Most jobs are finished in your home or over a secure remote session. Some — serious virus and scam cleanups especially — are safer and quicker away from the machine's usual network, so I collect the device and bring it back. When that happens, this is exactly how it goes:

You agree first. Nothing leaves your home without your say-so.
It's recorded. I note the device and what it is, so there's no doubt about what I took.
I collect it and bring it back. I take it away myself and return it to you — you never have to drop anything off anywhere.
Only the agreed work. Nothing beyond what we discussed gets done.
No surprise purchases. No software or parts are added without your approval.
Your data stays put. Files are not copied anywhere they don't need to be.
You hear from me. I tell you when it's ready rather than leaving you wondering.
Hand-back explained. I return it and walk you through what I actually did.

Honest Boundaries

I focus on Windows PCs and laptops — software faults, viruses, slow performance, SSD upgrades, data recovery and setup. I do not perform Apple Mac hardware repairs, broken laptop screen replacements, or board-level laptop surgery. When a job sits outside what I do well, I say so plainly and point you to a trusted local specialist rather than take your money for guesswork. Most work happens in your home or office, or remotely over a secure screen-share you watch and control — and for the rare job that needs hours of unattended bench time (deep malware cleanups, full reinstalls), I collect the machine, do the work properly, and return it, normally on a 24-hour turnaround.

History & Evidence

Berkshire Computer Repair heritage — the business continues the long-standing local service formerly known as Berkshire Computer Repair, now expanded in capability and renamed Berkshire IT Services at the turn of 2026.
Independent sole trader — Berkshire IT Services is an independent sole-trader business. It is not connected with or affiliated to Berkshire IT Services Limited (Companies House 08872636, Reading), or any other limited company of a similar name.
In business since January 2010 — 16+ years serving local homes and small businesses across Berkshire. Specialist help and 30+ years of combined IT experience sit behind the business when a job genuinely needs them — you still deal with me directly, start to finish.
Coverage growth — home visits now span Ascot, Sunningdale, Sunninghill, Bracknell, Bray, Crowthorne, Datchet, Eton, Holyport, Old Windsor, Sandhurst, Virginia Water, Windlesham, Wraysbury and Windsor.
Fully mobile — no shop premises means lower costs and faster response across Berkshire.

Talk to a Real Local Technician

Questions, references, or want to chat before booking? Call the same number every customer calls.

(01344) 935008