Who I am
Berkshire IT Services is a small, fully mobile computer support business based in Ascot, Berkshire. For UK data protection law, I am the "data controller" of the personal information described below. You can reach me any time on (01344) 935008.
What information I collect
I only collect what you choose to give me, either over the phone or through the enquiry form on my website:
- Your name
- Your phone number
- Your location (town or postcode, so I know where to visit)
- A description of your device and the problem you need help with
Why I use it
I use your details to answer your enquiries, arrange and carry out the support you have booked (remote sessions by secure screen share, or visits to your home or office), and keep simple records of the work I have done for you.
My lawful bases
Under UK GDPR I rely on two lawful bases: contract — because I need your details to provide the service you have asked for — and legitimate interests — so I can keep accurate records of work carried out and respond properly if you contact me again.
Storage and how long I keep it
Enquiry records are held on systems hosted by Cloudflare. If you do not go on to become a customer, I keep enquiry records for up to 24 months, then delete them. If you do become a customer, I keep records of work completed for as long as needed for warranty and accounting purposes.
Cookies and local storage
I do not run advertising trackers or analytics cookies. The only thing stored in your browser is your own display preference — light/dark mode and text size — using your browser's local storage. Clearing your browser settings removes these preferences instantly.
Your rights
You have the right to ask for a copy of the information I hold about you, and to ask me to correct it, delete it, restrict its use, move it to another provider, or object to my use of it. Just call me and I will help.
If you are unhappy with how I handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
How to contact me
The quickest way to reach me about anything on this page is to phone (01344) 935008
Phone lines open Mon–Fri 9am–7pm and Sat–Sun 12pm–5pm.