Who I am
Berkshire IT Services is the trading name of Paul Kirby, a fully mobile computer support business based in Ascot, Berkshire. For UK data protection law, I am the "data controller" of the personal information described below. You can reach me any time on (01344) 935008.
What information I collect
I only collect what you choose to give me, either over the phone or through the enquiry form on my website:
- Your name
- Your phone number
- Your location (town or postcode, so I know where to visit)
- A description of your device and the problem you need help with
Why I use it
I use your details to answer your enquiries, arrange and carry out the support you have booked (remote sessions by secure screen share, or visits to your home or office), and keep simple records of the work I have done for you.
My lawful bases
Under UK GDPR I rely on two lawful bases: contract — because I need your details to provide the service you have asked for — and legitimate interests — so I can keep accurate records of work carried out and respond properly if you contact me again.
Storage and how long I keep it
Enquiry records are held on systems hosted by Cloudflare. If you do not go on to become a customer, I keep enquiry records for up to 24 months, then delete them. If you do become a customer, I keep records of work completed for as long as needed for warranty and accounting purposes.
Who else handles your information
I am a sole trader with no staff and no subcontractors, so nobody else routinely sees your information. To deliver the service I use a small number of named providers, and only for the purpose shown:
- Cloudflare — hosts this website and the systems my enquiry and job records live on, and delivers my own notification emails. It is where your enquiry details are stored.
- Remote support tools — when a job is done by screen share, the session runs through a remote-desktop tool. I normally use RustDesk or Chrome Remote Desktop, and may also use AnyDesk, Microsoft Quick Assist or Zoho Assist. A session starts only with your explicit consent and stays visible on your screen the whole time.
- PayPal — if you pay by PayPal, the payment is processed by PayPal under its own terms and its own privacy notice. I never see or store your card or bank details.
- Your bank — if you pay by bank transfer, the money moves directly between your bank and mine, and I do not hold your bank details in any system of mine.
This website is phone-first: there is no enquiry or booking form, so nothing typed into a form here is collected or stored. It takes no card payments either. And as set out above, I do not use advertising trackers or analytics cookies.
Cookies and local storage
I do not run advertising trackers or analytics cookies. The only thing stored in your browser is your own display preference — light/dark mode and text size — using your browser's local storage. Clearing your browser settings removes these preferences instantly.
Your rights
You have the right to ask for a copy of the information I hold about you, and to ask me to correct it, delete it, restrict its use, move it to another provider, or object to my use of it. Just call me and I will help.
If you are unhappy with how I handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
How to contact me
The quickest way to reach me about anything on this page is to phone (01344) 935008
Phone lines open Mon–Fri 9am–7pm and Sat–Sun 12pm–5pm.