Transparent, Fair & Capped
Computer Repair & IT Support Rates
Work is £25 per 15 minutes, with ordinary labour capped at £75 an hour, normally on a 24-hour turnaround. A home visit has a minimum charge of £50 in Ascot (first 30 minutes) or £75 outside Ascot (first hour).
Travel is free across all covered Berkshire areas, phone and remote diagnostics are always free with no obligation, and in Ascot a home visit of 30 minutes or less costs nothing if you decide not to go ahead. Complex jobs (SSD upgrades, data recovery) get a fixed quote before work starts.
No hidden fees, no inflated quotes. Just honest, efficient fixes with my 100% No-Fix, No-Fee Guarantee.
Quick fixes via secure screen sharing
- Billed in precise 15-minute increments
- Ordinary-repair cap of £75 (save 25% on 1-hr jobs)
- Email sync, password & login fixes
- Software installation & error troubleshooting
- 100% No-Fix, No-Fee Guarantee
I visit you in Ascot & across Berkshire
- Zero travel surcharge in SL5, SL6, SL3, SL4, RG12, GU47, GU25...
- Minimum visit charge: £50 in Ascot (30 min) / £75 outside Ascot (1 hour)
- Ordinary-repair cap of £75/hr (never more than £75 for an hour of ordinary work)
- Wireless printer, Wi-Fi & new PC setups
- Backup & photo protection setup — from £55
- Patient, friendly 1-to-1 tuition & advice
On-site repairs & fixed speed upgrades
- Upfront assessment before any work starts
- SSD upgrades: £89 fitting + the drive at cost
- Windows OS Reinstall & Speed Tune-up
- Clean-room data recovery evaluation
- Full residential & business invoices
Virus and scam removal is charged at these same rates. Need urgent same-day help in Ascot? That is a separate service with its own fixed prices — see the virus & scam removal page.
Common IT Service Tasks & Estimated Costs
Prices include labour. Hardware parts (e.g. SSD drives, power supply units) are quoted separately. I am not VAT registered — there is no VAT to add: the price you see is the price you pay.
How to read this table: labour is £25 per 15 minutes, a home visit starts at £50 in Ascot (first 30 minutes) or £75 outside Ascot (first hour), and any hour of ordinary repair is capped at £75, normally with a 24-hour turnaround. A short printer fix is still £50 in Ascot — travel included, always.
* Note: These service examples are estimates based upon typical tasks. All tasks can vary in length due to unforeseen software or hardware issues. I will always advise you upfront if a task will take longer than normal and provide a clear estimate before proceeding.
The Berkshire IT Services Promise
💰 You Save Money
With my £75 hourly cap, a full 1-hour repair costs 25% less than standard £100/hr IT callout rates.
⏱️ No Clock-Watching
I work efficiently to resolve your problem promptly. You only pay for the time I work, tracked in 15-minute blocks.
🎓 Local Specialist
Locally owned Windows PC and laptop specialist, in business since 2010, with 30+ years of combined IT sector experience behind the business, serving Ascot and the surrounding Berkshire towns.
Who this pricing is not for
A few honest exclusions, so nobody wastes a phone call: most jobs happen in your home or office, or remotely via secure screen-share; Mac hardware repairs, laptop screen replacements and board-level soldering are referred to specialists rather than attempted; and callouts are limited to Ascot and the surrounding Berkshire/Surrey-border towns in my coverage list. If any of those is what you need, I will say so on the phone and point you somewhere useful instead of booking a job I can't complete.
Pricing & Payment Questions
Ordinary scheduled repairs are capped at £75 for any single hour, normally on a 24-hour turnaround. For example, a 90-minute ordinary repair costs £112.50 (£75 for the first hour + £37.50 for the remaining 30 minutes).
Yes! For standard tasks like SSD upgrades (£89 fitting + the drive at cost) or complex jobs like clean-room data recovery, I diagnose the machine upfront and give you a guaranteed fixed price quote before starting.
For home or office visits in Ascot, Sunningdale, Bracknell, Bray, Windsor, and surrounding villages, the minimum visit charge is £75 for the first hour (in Ascot it is £50 for the first 30 minutes), with zero callout travel surcharges. Subsequent time is billed at £25 per 15 minutes, capped at £75/hour for ordinary repair.
Phone and remote diagnostics are always free, with no obligation. In Ascot, the first 30 minutes of a home visit covers diagnosis and repair together, so a visit of 30 minutes or less costs nothing if you decide not to go ahead. Outside Ascot the one-hour minimum is firm: the visit is chargeable at £75 even if you decline the repair, unless you and I agree a free, no-obligation diagnosis before I start. If I diagnose a fault I can fix and you go ahead, the diagnosis is part of the repair.
No. I am not VAT registered, so there is no VAT added to any quote or invoice — the price you see is the price you pay.
Yes! Every job comes with an itemised invoice showing my trading name, my sole-trader status, a breakdown of the work performed, any parts supplied, and the total amount due — for home users, sole traders and local companies alike.
Invoices are payable within 14 days of the invoice date. If I haven't received payment by then, I send a friendly reminder. If an invoice is still unpaid after 21 days, a one-off £15 late-payment administration fee is added to cover my admin and recovery costs — it is never a daily charge or a percentage of the invoice.
I accept cash, bank transfers (BACS / Faster Payments), and all major debit and credit cards via PayPal secure processing.
The No-Fix, No-Fee Guarantee — Terms in Plain English
- What counts as “fixed”: the fault you booked me for is resolved and you have confirmed it works before I ask for payment.
- When you pay nothing: I cannot reproduce the fault, the repair proves impossible, or fixing it would be uneconomical — you owe me nothing for labour.
- Partial success: if only part of a problem is resolved, you approve the outcome first and pay only for the time genuinely spent — never the full quoted rate for an unresolved fault.
- If the fault comes back: if the same fault returns within 7 days of my visit, call me and I will re-check and re-fix my work at no labour charge.
- If a job runs long: if work looks likely to take longer than the estimate I gave you, I stop and get your approval before going past it. You are never billed beyond an agreed estimate without your explicit go-ahead.
- If you decline the repair: in Ascot, declining a recommended repair costs you nothing — there is no callout fee and no diagnosis charge, and the only exception is extra time you specifically asked me to spend beyond the first 30 minutes. Outside Ascot the one-hour minimum is firm, so the visit is chargeable at £75 even if you decline — unless you and I agree a free, no-obligation diagnosis before I start.
- Exclusions: hardware parts, third-party software licences, and specialist off-site data recovery are quoted separately and agreed upfront — you always approve these costs before I buy or install anything.
- Diagnostics: phone and remote diagnostics are always free with no obligation, and in Ascot a home visit of 30 minutes or less costs nothing if you decide not to go ahead.
Have a Question About Repair Costs?
Call (01344) 935008
Speak directly with me, your local engineer in Ascot. Describe your computer problem in plain English and get an immediate, honest price estimate.