Transparent, Fair & Capped
Computer Repair & IT Support Rates
Two tariffs, not one. Scheduled / non-emergency work is £25 per 15 minutes, a home visit is £50 for the first 30 minutes, and ordinary labour is capped at £75 an hour, normally on a 24-hour turnaround. Emergency virus and scam cleanup is same-day Ascot visit, pickup and return if possible: £550 same-day attempt, or £350 in 48 hours. The £75 cap does not apply to emergency work. If a Tier 1 job cannot be finished safely the same day it drops to Tier 2 on its own and the balance falls from £350 to £150, so the total becomes £350 — the price can only ever move down.
Travel is free across all covered Berkshire areas, diagnostics are free when combined with a repair, and complex jobs (SSD upgrades, data recovery) get a fixed quote before work starts.
No hidden fees, no inflated quotes. Just honest, efficient fixes with my 100% No-Fix, No-Fee Guarantee.
Quick fixes via secure screen sharing
- Billed in precise 15-minute increments
- Ordinary-repair cap of £75 (save 25% on 1-hr jobs)
- Email sync, password & login fixes
- Software installation & error troubleshooting
- 100% No-Fix, No-Fee Guarantee
I visit you in Ascot & across Berkshire
- Zero travel surcharge in SL5, SL6, SL3, SL4, RG12, GU47, GU25...
- Half-hour minimum charge (£50) for home visits
- Ordinary-repair cap of £75/hr (never more than £75 for an hour of ordinary work)
- Wireless printer, Wi-Fi & new PC setups
- Patient, friendly 1-to-1 tuition & advice
On-site repairs & fixed speed upgrades
- Upfront assessment before any work starts
- SSD upgrades: £89 fitting + the drive at cost
- Windows OS Reinstall & Speed Tune-up
- Clean-room data recovery evaluation
- Full residential & business invoices
Common IT Service Tasks & Estimated Costs
Prices include labour. Hardware parts (e.g. SSD drives, power supply units) are quoted separately. I am not VAT registered — there is no VAT to add: the price you see is the price you pay.
How to read this table: scheduled (non-emergency) labour is £25 per 15 minutes, a home visit starts at £50 (first 30 minutes), and any hour of ordinary repair is capped at £75, normally with a 24-hour turnaround. Emergency virus, malware and scam-pop-up removal is same-day Ascot visit, pickup and return if possible: £550 for a same-day attempt or £350 for a 48-hour priority recovery, with £200 to book and the balance on return — never charged if the infection cannot be removed. A 30-minute printer fix is still £50 — travel included, always.
* Note: These service examples are estimates based upon typical tasks. All tasks can vary in length due to unforeseen software or hardware issues. I will always advise you upfront if a task will take longer than normal and provide a clear estimate before proceeding.
The Berkshire IT Services Promise
💰 You Save Money
With my £75 hourly cap, a full 1-hour repair costs 25% less than standard £100/hr IT callout rates.
⏱️ No Clock-Watching
I work efficiently to resolve your problem promptly. You only pay for the time I work, tracked in 15-minute blocks.
🎓 Local Specialists
Locally owned Windows PC and laptop specialists, in business since 2010 with a team carrying 30+ years of combined IT sector experience, serving Ascot and the surrounding Berkshire towns.
Who this pricing is not for
A few honest exclusions, so nobody wastes a phone call: most jobs happen in your home or office, or remotely via secure screen-share; Mac hardware repairs, laptop screen replacements and board-level soldering are referred to specialists rather than attempted; and call-outs are limited to Ascot and the surrounding Berkshire/Surrey-border towns in my coverage list. If any of those is what you need, I will say so on the phone and point you somewhere useful instead of booking a job I can't complete.
Pricing & Payment Questions
Ordinary scheduled repairs are capped at £75 for any single hour, normally on a 24-hour turnaround. For example, a 90-minute ordinary repair costs £112.50 (£75 for the first hour + £37.50 for the remaining 30 minutes). Emergency virus, malware and scam-pop-up removal is same-day Ascot visit, pickup and return if possible: £550 for a same-day attempt or £350 for a 48-hour priority recovery, with £200 to book and the balance on return — never charged if the infection cannot be removed. The £75 cap does not apply to emergency work. If a Tier 1 job cannot be finished safely the same day it drops to Tier 2 on its own and the balance falls from £350 to £150, so the total becomes £350 — the price can only ever move down.
Yes! For standard tasks like SSD upgrades (£89 fitting + the drive at cost) or complex jobs like clean-room data recovery and SSD upgrades, I diagnose the machine upfront and give you a guaranteed fixed price quote before starting.
For home or office visits in Ascot, Sunningdale, Bracknell, Bray, Windsor, and surrounding villages, I have a half-hour minimum charge (£50) with zero callout travel surcharges. Subsequent time is billed at £25 per 15 minutes, capped at £75/hour for ordinary repair.
Phone and remote diagnostics are always free, with no obligation. On a home visit, the £50 minimum covers up to 30 minutes of diagnostic and repair work combined. If I diagnose a fault I can fix and you go ahead, the diagnosis is simply part of the repair. If I cannot fix the problem — or you decide not to go ahead with the recommended repair — you pay nothing for the diagnosis: a visit of 30 minutes or less costs £0, and you only ever pay for extra time you specifically asked us to spend beyond those first 30 minutes.
No. I am not VAT registered, so there is no VAT added to any quote or invoice — the price you see is the price you pay.
Yes! Every job comes with an itemised invoice showing my trading name, my sole-trader status, a breakdown of the work performed, any parts supplied, and the total amount due — for home users, sole traders and local companies alike.
Invoices are payable within 14 days of the invoice date. If I haven't received payment by then, I send a friendly reminder. If an invoice is still unpaid after 21 days, a one-off £15 late-payment administration fee is added to cover my admin and recovery costs — it is never a daily charge or a percentage of the invoice.
I accept cash, bank transfers (BACS / Faster Payments), and all major debit and credit cards via PayPal secure processing.
The No-Fix, No-Fee Guarantee — Terms in Plain English
- What counts as “fixed”: the fault you booked us for is resolved and you have confirmed it works before I ask for payment.
- When you pay nothing: I cannot reproduce the fault, the repair proves impossible, or fixing it would be uneconomical — you owe us nothing for labour.
- Partial success: if only part of a problem is resolved, you approve the outcome first and pay only for the time genuinely spent — never the full quoted rate for an unresolved fault.
- If the fault comes back: if the same fault returns within 30 days of my visit, call me and I will re-check and re-fix my work at no labour charge.
- If a job runs long: if work looks likely to take longer than the estimate I gave you, I stop and get your approval before going past it. You are never billed beyond an agreed estimate without your explicit go-ahead.
- If you decline the repair: declining a recommended repair costs you nothing — there is no call-out fee and no diagnosis charge. The only exception is extra time you specifically asked us to spend beyond the first 30 minutes of a visit.
- Exclusions: hardware parts, third-party software licences, and specialist off-site data recovery are quoted separately and agreed upfront — you always approve these costs before I buy or install anything.
- Diagnostics: always free when combined with any repair.
Have a Question About Repair Costs?
Call (01344) 935008
Speak directly with my local engineer in Ascot. Describe your computer problem in plain English and get an immediate, honest price estimate.