Slow laptop, scam pop-up or a printer that won't print? Berkshire IT Services provides PC support and computer repair in Ascot (SL5) by home visit or remote support, across the High Street, South Ascot and Racecourse. Remote diagnosis is free until I tell you the cost. Weekday SL5 home visits start at £50 for 30 minutes, with no travel surcharge.
Paul Kirby, sole trader · In business since January 2010 · No-Fix, No-Fee (t&cs) · Basic DBS certificate available on request · Microsoft Certified Professional (ID: 3725415)
Local Windows PC and laptop specialist available for Ascot residents. I visit your home or office, or resolve your issue remotely via secure screen-share. Apple internals and shattered screens still go to a specialist.
Why trust me: 30+ years in IT, 16 of them running this business · Microsoft Certified Professional
Call (01344) 288177Two jobs in detail: a new machine set up around your broadband, and a computer cleaned up after a scam.
I create the Windows account, install every pending update, remove the trial software and copy your files, photos and bookmarks from the old machine, then check the copy with you before I go. If your broadband has just changed, the setup is the time to put the router where its Wi-Fi reaches the rooms you use, rather than where the engineer left it. Setup is charged at £25 per 15 minutes, and on weekdays the first hour is capped at £75.
If a caller has been on your computer, disconnect it from the internet and ring me. I take off the remote-access program they installed, check the machine for malware, reset the browser, change the passwords that could have been seen and turn on two-factor sign-in, then show you what the next attempt is likely to look like. On a phone or tablet I deal with the software side only: scam apps, rogue profiles and adware come off. I don't repair phone screens or other hardware.
Tap your job and see the price work out from my published rate card — no estimates invented, no email needed.
Same-day visits are booked until 3pm on weekdays and 2pm at weekends.
Remote help £25 per 15 minutes, first hour max £75 · Home visits on weekdays from £50 (30-minute minimum) in SL5 · Weekends: £75 first hour in SL5, £100 outside SL5, then £25 per 15 minutes · Needed on-site today: one extra hour at the rate that applies, not charged if I cannot fix the fault, but the visit fee still applies once I have arrived. Booked by 3pm weekdays, 2pm weekends · SSD upgrade £89 fitting + the drive at cost.
No-Fix, No-Fee (t&cs).
Call (01344) 288177I cover all addresses across Ascot High Street, Racecourse & South Ascot and surrounding Berkshire roads:
Every SL5 postcode is charged at SL5 rates: Ascot, including the High Street, South Ascot and the Racecourse area, plus Sunninghill and Sunningdale. Nearby towns outside SL5, such as Windlesham (GU20), Virginia Water (GU25), Bracknell (RG12/RG42) and Windsor (SL4), are covered with a £75 weekday minimum (1 hour) and no travel surcharge.
Ascot does not sit in one council area. The Ascot, Sunninghill and Sunningdale Neighbourhood Plan, adopted by the Royal Borough in April 2014, records that North Ascot is split into two halves, with the south-eastern half in the Royal Borough of Windsor and Maidenhead and the northern half in Bracknell Forest. The line matters for broadband. Ofcom's Connected Nations data for January 2026 puts full fibre within reach of 96.9% of homes in Bracknell Forest and 78.3% of homes in Windsor and Maidenhead. Check your own address on a provider's checker before you renew a contract. If you do move to full fibre, the new line ends at its own box on the wall, which need not be where the old phone socket was, so it is worth planning where the router goes rather than swapping one box for another.
The houses change from one part of Ascot to the next. In its profile of Ascot, the same plan says the surrounding area, which was historically dominated by large estates, was largely broken up during the early 20th century and now consists mainly of attractive, leafy residential suburbs and villas in a woodland setting. It calls South Ascot more diverse in character: the core is a Victorian village with terraced or semi-detached houses, and the Bouldish Farm Estate was built in the 1950s. Census 2021 found 44.1% of households in Bracknell Forest's Ascot ward living in semi-detached houses; that ward lies wholly in Bracknell Forest, so it does not describe the Royal Borough's side of Ascot. For Wi-Fi that changes the job: a single router in a large house on a wooded plot struggles to reach the far rooms and the garden office, while in a semi-detached or terraced house the network next door is competing for the same channels through the party wall.
Ascot station, on Station Hill, is where South Western Railway's line from Reading to London Waterloo meets its line south through Bagshot, Camberley and Aldershot towards Guildford. A laptop that goes to an office along either line moves between two networks every working day, and the faults that follow are predictable: a VPN that will not reconnect at home, and a home printer the laptop no longer finds.
Ascot Racecourse was established by Queen Anne in 1711, and Royal Ascot, its five-day June meeting, runs from 15 to 19 June in 2027. Cheapside, a small village between Ascot Racecourse and Windsor Great Park, lies entirely within the Green Belt. I also cover North Ascot and Ascot Heath.
Ofcom's January 2026 data shows full fibre available to 96.9% of homes in Bracknell Forest but 78.3% in Windsor and Maidenhead, and North Ascot straddles the two councils. Homes range from villas in a woodland setting to the terraced and semi-detached houses of South Ascot's Victorian core. I set up the router, Wi-Fi and printer to suit yours.
A new laptop is only as good as the Wi-Fi it joins. I set up the Windows account, copy your files from the old machine and, if the broadband has just changed, move the router to where it reaches the rooms you use.
Fake warning, pop-ups or a caller who got onto your computer? I remove what they left behind and secure the accounts they could reach.
Also in Ascot: SSD speed upgrades · slow PC tune-ups · Data Recovery & Backups
Yes — Berkshire IT Services is fully mobile. Most issues are fixed remotely via secure screen-share, or I come to your home or office. Call (01344) 288177 to book.
Phone and remote diagnosis is free and normally takes about 15 minutes. Same-day home visits are possible when booked by 3pm on weekdays or 2pm at weekends, subject to availability; a same-day visit adds one extra hour at the rate that applies (see pricing), and same-day completion is attempted, not guaranteed. How long a repair takes depends on the fault, and I explain the likely options and the cost before any work starts.
Yes. Desktops in home offices along the High Street are part of my Ascot work, and I keep the machine, its screens and its printing dependable for a working day. See the Ascot High Street guide.
It depends on the address, and partly on the council. North Ascot's northern half is in Bracknell Forest, where Ofcom's January 2026 data shows full fibre available to 96.9% of homes; across Windsor and Maidenhead the figure is 78.3%. Check your own address with a provider. If you switch, I can set up the new router and the Wi-Fi around it.
Visits to Ascot run Monday to Friday, 9am to 7pm, and Saturday and Sunday, 12pm to 5pm, covering Ascot High Street, South Ascot and the Racecourse area. Call (01344) 288177 for the next available slot.
Honestly — no. I specialise in Windows PCs and laptops: software faults, viruses, slow performance, SSD upgrades, data recovery and setup. For Mac hardware repairs or screen replacements I will say so plainly and point you to a trusted specialist rather than take your money for work I cannot do well.
Older machines around the Racecourse that struggle with modern browsers can be improved with an SSD upgrade rather than replaced. See the Racecourse area guide.
Clear costs before I start, and home visits or remote support. Same-day visits when booked by 3pm on weekdays or 2pm at weekends, subject to availability.
Explore hyper-local computer troubleshooting advice tailored to specific areas across Ascot:
Nearby towns I also cover: computer repair in Sunninghill · computer repair in Sunningdale · computer repair in Bracknell · computer repair in Windsor · computer repair in Windlesham · computer repair in Virginia Water · all Berkshire towns.
Last updated: 29 October 2026